Privacy Policy

The RH Group is committed to protecting your privacy and providing a safe online experience for all our users.  This privacy policy also applies to the websites operated by us under various domain names.

When you visit a website of ours, we may collect the following personal information from you: your name, information you volunteer such as survey information, email addresses, delivery addresses, and domain name.

While we take care that the personal information you give us on our websites is protected, the internet is not a secure environment.  If you send us information, including your email address, it is sent at your own risk.

You may be able to access external websites, operated by companies unrelated to us, by clicking on links we have provided. Those other websites are not subject to our privacy standards and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.

What is personal information?

Personal information is information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identified individual and any indication of intention in respect of an individual.

Why do we collect information?

We will only collect personal information that is necessary for us to lawfully and ethically carry on our business;  to provide the goods and services our customers require; let our customers know about other products and/or services which might interest them; and to assist us generally in managing transactions with our customers, suppliers, consumers and other contacts with us.

What information do we gather?

The kinds of personal information we collect and hold will depend upon the type of products and services we provide to you or obtain from you.  It may be contained :

+ information you give us when you request a product or service from us or enter a competition of ours
+ credit related information necessary to assess applications for credit and personal guarantees
+ records of communications between us and you
+ if you have or had one of our products, information about the use of that product or your opinions about that product recorded when you respond to a survey

The personal information we request is optional, but if you choose not to provide necessary personal information to us, we may not be able to fulfill your request or provide you with the product or service you require.  Sometimes, however, there are situations where we required by law to collect certain personal information from you and, if this is the case, we will inform you of the law that imposes this requirement.

What do we do with the personal information we collect?

We respect your privacy.  Any personal information which we collect about you will only be used for the purposes for which it is collected or for related purposes and will not be disclosed outside of The RH Group without your consent, except where described in this privacy policy.

We may keep and file personal information you provide when dealing with us to assist us in providing you with our services and/or information of interest in respect of your business.

In order to do this, we disclose your personal information to those employees or advisers who need to know that information to assist us in providing you with our range of products and services.

We may also disclose information to affiliates and other third parties necessary to process your transactions or service your account (including gutter installers will be supplied with installation location information, delivery companies will be supplied with delivery information, our accountants, auditors, lawyers, credit reporting and collection agencies).

Security of your personal information

The security of your personal information is very important to us.  To further ensure the integrity of data stored on our network we utilise all necessary and available security.  We do not sell, trade, or give-away any personal information that has been provided to us.  We limit access to private and confidential data only to those employees with a specific need to retrieve this information and we store data in controlled, secure environments.

Changes to this privacy statement

We may change our privacy policies from time to time to comply with new laws or industry codes of practice which are developed.  It is your responsibility to refer to our privacy policies from time to time to familiarise yourself with any changes.  We encourage you to visit our websites regularly for any updates to our privacy policy.

How to contact us

Please visit the Contact Us page of this website.

The RH Group – Privacy Policy
Last Updated : 8 April 2014

2014 Rain Harvesting Pty Ltd ABN 11 113 300 093